FAQ

Frequently Asked Questions (FAQ)

1. How can I contact VogueLine?
You can reach our customer support team through the following:

2. What are your customer support hours?

  • Monday to Saturday: 9:00 AM - 9:00 PM (EST)
  • Sunday: Closed

3. How long does it take to receive a response?
We aim to respond within 24 hours. During busy periods or holidays, responses may take slightly longer.

4. What shipping methods do you offer, and how long does delivery take?

  • Insured Shipping: €1, with delivery estimated in 5-15 business days.
  • Worldwide shipping is available for all orders.

5. How do I track my order?
You’ll receive a tracking number via email once your order ships. Use this number on our Order Lookup page to track your package.

6. Can I cancel or modify my order?
Yes, please contact us as soon as possible. Changes can only be made before the order is processed and shipped.

7. What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Visit our Return Policy page for detailed instructions.

8. When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned item.

9. Do you offer warranties on your products?
Yes, all VogueLine products come with a warranty. If the product is faulty, we will offer a full refund or exchange.

10. What payment methods do you accept?
We accept the following:

  • Major credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay

11. Is my payment information secure?
Yes, we use SSL encryption to protect your payment data, ensuring a safe and secure checkout experience.

12. Will I be charged customs or taxes?
Prices are displayed tax-free in Euros. Import taxes, duties, and customs fees may apply, depending on your country’s regulations. These charges are the customer’s responsibility.

13. Do you offer first-time buyer discounts?
Yes! Sign up for our newsletter to receive a 20% discount on your first order.

14. Are there any ongoing promotions?
We regularly run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.

15. Can I use a discount code on sale items?
Discount codes generally cannot be combined with sale promotions. Terms and conditions may vary depending on the code.

16. Do you offer gift-wrapping services?
Yes, we offer gift-wrapping services for a small fee. You can select this option during checkout.

17. Are VogueLine products eco-friendly?
We’re committed to sustainability. Many of our products are made from eco-friendly materials. Look for the "Eco-Friendly" label on product pages.

18. How can I ensure product quality?
Every item is carefully inspected to meet our quality standards. If you’re unsatisfied, refer to our Return Policy or contact customer support.

19. Can I see customer reviews?
Yes, customer reviews are available on each product page in the “Customer Reviews” section.

20. Do you offer custom or personalized jewelry?
Yes, we offer customization on select pieces. Contact us with your requirements, and we’ll work with you to create a unique design.

21. Do you offer bulk purchase discounts?
Yes, discounts are available for bulk purchases. Contact our support team for a personalized quote.

22. What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, contact us for a full refund or replacement.

23. How do I apply a discount code?

  • Add items to your cart.
  • Proceed to checkout.
  • Enter the discount code in the "Discount Code" field and click "Apply."

24. How do I find out about upcoming sales?
Sign up for our newsletter and follow us on social media to receive updates on promotions, sales, and new arrivals.

25. Do you offer loyalty rewards?
Yes, we’re excited to announce our VogueLine Rewards Program! Earn points on purchases and redeem them for discounts or exclusive perks. Sign up through your account dashboard.